Virgin Mobile Australia

Virgin Mobile Australia was launched in 2000 because mobile services in Australia were dominated by long contracts, lots of small print, expensive products and companies who simply didn’t ‘speak’ to their customers. Today, we have 16 Virgin Mobile flagship stores and employ over 600 people across Australia.

Scope

In the past, Virgin Mobile Australia had used the services of many training organisations. We found companies that could offer us expert facilitators and excellent course content, but most found it difficult to adapt to Virgin’s unique culture. This led to reduced employee retention rates and disinterest in the training courses we offered. We needed a training provider who understood our culture and could adapt programs accordingly.

The Program

From inception, Chifley understood our culture and objectives. They developed and delivered tailored leadership, management and personal development programs for us. The content of the courses has been excellent, and always delivered by facilitators with relevant expertise and experience. More importantly, Chifley facilitators have adapted to our unique culture and created excitement among our employees.

Outcome

Chifley has been our premium training provider since 2004. During this time, they have helped us to develop the skills of our employees, which has allowed us to continue our policy of promoting from within. The myriad of courses offered by Chifley means our employees know that we are investing in their future.

Our partnership with Chifley Business School has been a huge asset to our organisation. With a range of offerings from short courses to the MBA, Chifley has never struggled to meet our content needs. Chifley’s excellent facilitators are prepared to tailor courses and adapt their style to match an organisation’s internal culture. I have no hesitation in recommending Chifley as a partner to even the most demanding of businesses—the feedback from our employees has never been short of excellent.

Rob O'Donnell

Talent Development Manager